![]() An alert can be configured to notify the administrators if the agent is no longer checking in. Q: Is a user entitled to remove the software once it is installed by the server?Ī: Yes, per the guidelines from Apple and Android. Q: What version of the Kaseya framework is required to run MDM? I could sort this out with this tool?Ī: Windows Mobile isn’t supported in this version. He does have an issue with WIFI on a handheld device running windows mobile. Q: We have a customer on the other side of our country. You can also configure checkin to only occur when connected via WiFi. Checkins are not as frequent for mobile, as we have the ability to reach out to the device through SMS or Apple Push. Q: Does the mobile devices check-in to the Kaseya server the same way as desktops? Therefore utilizing the data line.Ī: Check-ins are performed over a traditional socket connection, since the checkins are very small they will have little to no affect on the network or battery. The user does have the ability to stop the agent (just like any other running app), and in this case you could be alerted that the device has not checked in. Q: How do you make certain the agent is always running?Ī: The agent starts by default on startup. The thought is that the device has been irretrievable when wipe is initiated. ![]() Q: When using wipe will it keep the agent installed? Or wipe that as well?Ī: It will wipe the entire device including the agent. Q: Is the GPS capability a standard feature or there is an additional cost?Ī: The capability is included as a feature within the KMDM module. Q: Can you restore individual contacts or do you have to do the whole list?Ī: Yes, you can restore individual contacts or all. Q: Can you hide the Apps that are defaulted on the iPhone? Q: With the security of the phone, does it lock that menu so the end user can't change it?Ī: We can't lock the overall menu on the device. Q: Can you change settings of the built in VPN? Q: Can you create date/time ranges for more frequent polling?Ī: Yes, you can change the profile for polling intervals. It can remove Safari though, so browsing is not an option. Q: Can the agent report the browser history?Ī: Not at this time. Q: Are you able to recover the phones stats, battery life, call durations, data usage etc…?Ī: There are power logs that can be pulled, but we are not currently pulling things like SMS', call logs. Q: Can the agent remove unapproved applications?Ī: Application management is not supported in this release, but is planned for a future release. Q: Can the user request support from the device? Q: Will the agent be a visible icon on the device? As a result, a custom alert could be configured. The log data is stored within the Kaseya database. Q: Any chance of "proximity alerts" being incorporated into a future release? Along the lines of, "Send me an e-mail when so-and-so gets to the office," where "the office" is a set perimeter around certain coordinates?Ī: Not available in the first release as a default alert. Q: Does Kaseya MDM provide a selected wipe or is the wipe "all or nothing?"Ī: The current version will only be able to do a full wipe to factory defaults. business hours?Ī: In the current version, tracking is manually turned on or off, not scheduled. ![]() Q: Is it possible to allow location tracking only during certain hours, i.e. Alerts can be configured from the central server to notify the IT staff if an agent has not checked in. ![]() However, closing the app will not disable any profile configurations that have already been set on the device. Q: Will the iPhone/iPad application be consistently running and able to be closed by double-tapping the home key?Ī: Yes. As a registered developer, we are informed of OS updates and allowed to develop for them prior to their release.Ī: Please follow up with your Kaseya sales rep. Q: How do you plan to deal with iOS and Android updates potentially breaking the Kaseya app?Ī: The Product is in active development. Q: Does MDM provide the ability to back up music, video along with Contacts?Ī: The first release of Kaseya MDM supports Contact backups in addition to the ability to reapply profiles. Q: Could I get a document or brochure for Mobile Management to take to my management team? Android and Apple iOS are supported in this first version. Q: Is the Blackberry process the same as the Apple processes discussed?Ī: Blackberry is not yet supported but will in a future release.
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